We know how much time and effort it requires to find the right airfare at FlightPicker. People do research on flights, routes, travel schedules and pricing before they decide to make a booking. Hence, we provide you with our Price Match Promise.
You could have a price match review if you receive an eligible flight itinerary that's a cheaper rate less than a day after you finish booking with FlightPicker. As an effort to be clear to our customers in relation to how the booking process works, this approach is created considering this.
During an online travel search, the customer must be certain that his/her flight booking will cost competitive prices. Thus, a system was created as means for the evaluation of whether a flight qualifies for a lower fare.
What is the FlightPicker Price Match Promise?
The FlightPicker Price Match Promise means that if you don't get the same air route you have already booked at a lower publicly available rate, you can request a review.
Once we know that every requirement has been met and the lower airfare can be documented by our service, we will consider the claim and make a price adjustment based on our policy.
This program is designed to give transparency and assure customers placing trips through FlightPicker that they are being treated properly.
Eligibility Requirements
This lower fare needs to satisfy certain criteria to be eligible for a Price Match review. The make of the competing airfare must be the same as the FlightPicker reservation, in all material respects.
Typically, claims kept to qualify for tax treatment must:
- The same airline.
- Departure and destination airports should be the same.
- The same travel dates.
- Flight numbers as appropriate.
- Cabin class.
- The same passengers.
- Same terms and conditions for the fare.
- If applicable: same bags coverages.
- The currency in which payment is to be made.
Certain claims that may not qualify
Some differences in prices are not covered by the Price Match Promise.
Non-eligible fares are fares which are not valid for the transactions, for example:
- Membership-only pricing.
- Corporate travel rates.
- Group fares.
- Loyalty rewards bookings.
- Coupon-based discounts.
- Promotional codes.
- Expired flash sales.
- Group packages consisting of two or more travel services such as travel to a hotel.
- Technical mishaps mean shoppers only see pitiful, misleading price tags.
- Fares by private booking channels.
FlightPicker reserves the right to whether or not a competing fare is eligible for consideration for review.
A Claim must be lodged in good time
Claims must be submitted within a set time after the booking in order to ensure an accurate verification.
Please be informed of the fact that a customer should lodge a claim when he/she notices a lower eligible fare. The airfare price is subject to change and may result in a delay before we double-check the lower airfare price.
It is also possible that claims with a time span exceeding a certain period will not be considered automatically. So, give all necessary details at claim-submission time for speedy processing.
Required details for a Price Match Request
The more detailed you can be, the easier we are able to go through your request.
Please provide us with a claim having the following details:
- Booking reference number.
- Passenger name.
- Airline name.
- Travel dates.
- Flight itinerary details.
- The cheapest advertised price.
- The website on which the lower price is found.
- Record date and time that lower fare was observed.
- Screen shots illustrating full details on the fare.
The Verification Process is explained here:
Upon receipt of a claim, our staff examines the details submitted and tries to confirm the lower price.
The following may be the steps in the verification process:
- Reviewing booking details.
- Comparing itinerary information.
- Consulting the fare regulations and requirements.
- Approval of taxes, fees and surcharges.
- Verifying availability of the fare.
Prices usually change frequently in airlines. Thus, having a chance to find the fare on searching does not guarantee the availability of that price on checking. If this is the case, the claim may not be eligible.
Rational efforts will be applied by our review team of every submission to ensure they are evaluated fairly and in a similar fashion.
Procedure to avert price hikes
If a claim is eligible and the cheaper fare is proven to exist, FlightPicker will decide on the rescue during the conditions of this policy.
Approved adjustments will be passed on straight to the client following review afterwards.
The kind of adjustment, or absence thereof, depends on the following;
- Availability of the fare.
- Airline restrictions.
- Booking conditions.
- Supplier policies.
- Timing of the submission.
Important Terms and Conditions
The FlightPicker Price Match Promise is designed to make people more confident about booking the flight and to guarantee standards for comparison.
Please note the following:
- All claims must be verified.
- The fare difference will have to be tangible.
- Some additional documentation may be required from FlightPicker.
- This would allow us to process your claims properly.
- Prices can change and are subject to change from time to time.
- The results of the verifications have been based on information as available upon the review.
- The fare policy will only apply to a valid booking through FlightPicker.
- The terms may be amended from time to time without any prior notice.
Customers are advised to check all terms and conditions of the booking prior to execution of a booking.
Why Do Travelers Select FlightPicker?
Bookings do not revolve around trying to find the best possible deals. Travelers are also looking for reliability, support and transparency and convenience.
FlightPicker's priorities are to offer:
- Competitive search alternatives for flights.
- Various airlines to select from.
- Transparent booking information.
- Safe booking arrangements.
- Dedicated customer assistance.
- Clearly outlined travel protocols.
We are here to assist you to make informed bookings with confidence.
Do you want us to conduct a Price Match?
In case you think you have found a qualified lower fare, our staff will help you with this matter.
Do prepare the necessary details, such as booking details, as well as proof documents, when reaching out to us. So, if you include accurate information, we're going to be better able to process your request more quickly and efficiently.
Our thanks to everyone who submits a claim, as we want to have the opportunity to hear all claims that meet the criteria and we are continuing our transparent booking process.
Conclusion
The flightSimple Price Match guarantee was created for the ease of travelers for more confident booking of flights. Alternatively, one can consider other means for getting a better deal as far as the flight fare is concerned as long as these conditions are adhered to.