After a ticket is issued, many paperwork and airline coordination steps are needed to be completed to deal with a flight booking. This Post Ticketing service Fees page documents the service charges which could apply in case customers request assistance after a reservation is made.
FlightPicker is a third-party service provider that assists in travel support relating to booking. Post Ticketing services are not service booking, but also require communicating with the airlines, review of documents, refunds submission, etc. and many other administrative tasks which are caused by the ticketing process after going.
Insight into Post Ticketing Services
Modification or Request is a typical category for post-ticketing. These post-ticketing services would have to go through the manual review procedure and would need to be approved by airlines.
Samples of 'Post-Ticketing' Services:
- Ticket Refund Request.
- Refund processing assistance.
- Future travel requests for credit will be to the Alumni's Credit Union.
- Flight date modifications.
- Itinerary changes.
- Name correction requests.
- Schedule change assistance.
- Duplicate booking investigations.
- No-show support requests.
- Filing form.
Often the service fee depends on how complicated the request is, due to the difference of each of those efforts and the coordination required.
Important Information About Post Ticketing Fees
The FlightPicker service charges in not the airline charges.
It is important to make the following points clear to customers:
- The airline fee is subject to payment as well as FlightPicker's fees.
- Airline approval is required for many requests.
- Eligibility for refund will be subject to rules of fares.
- Travel credit to be used in the future is subject to the airline policies.
- Charges for changing flights might differ.
- No Guarantee of Acceptance.
What Are the Conditions Under Which We Will Charge for 'Post-Ticketing?'
Service charges are applicable if a customer asks for help after he issued his ticket.
Common situations include:
- Voluntary cancellations
- Refund applications
- Ticket exchanges
- Future credit requests
- Schedule modification assistance
- Name corrections
- Missed flight support
- Waiver requests
- Administrative investigations
Some requests can be processed with self-service and others will need agent intervention.
FlightPicker Post Ticketing Service Fee Schedule
Cancellation Assistance Within 24 Hours
If the customer gets in touch to ask for cancellation help within 24 hours of the booking, and the airline policy and fare conditions allow for cancellation, then the customer may at their options cancel the trip. The FlightPicker does not charge service fees for self-service cancellations (if one is available). If assistance is needed the agent may collect up to $25 per passenger for a service charge.
Key Points:
- Self-service cancellation: Avoids the FlightPicker service fee, if applicable.
- Deluxe cancellation request: passengers ages 6+ ($30), passengers ages 2-4 ($30), passengers age 5 ($25).
- Eligibility is subject to the airline rules and terms of the ticket.
Using the Future Travel Credit to cancel a trip
There are certain airline fare rules applicable to passengers who wish to cancel and save their ticket redemptions as a credit for future travel. The process is also often involved with coordinating with the airline and verifying conditions on the ticket.
Service Charges:
- Domestic economy ticket refers to a ticket charged for up to $50 per passenger.
- Security tickets: $105, per person, with a $110 maximum cap.
- Business Class: $100 and upwards for passengers per ticket.
Important Information:
- Travel credit is subject to aviation company policies.
- Credits may be used for only a certain amount of time and in a specific manner.
- Penalties might be incurred for the airline separately.
Refund Assistance
FlightPicker can help customers with the entire refund process workflow and interact with suppliers on their behalf.
Service Charges:
- DOM-100 (domestic economy): Ticket per passenger up to $100.
- International economy intraframe tickets: As much as $175 per passenger.
- Cabin class change - Max of $200 per passenger.
Please Note:
- Because the airline will decide what to return, the only question that matters is whether you get a "refund".
- Service fees are for processing and support activities.
- Refunds time limit can differ with airlines.
Request to exchange and/or rebook tickets
It can happen that travel plans will be changed suddenly. FlightPicker supports those that wish to change the date, destination or flight time after ticketing.
Service Charges:
- Domestic economy ticket exchange: $75 or less per day.
- Services of a currency exchange bureau for exchanging foreign currencies: up to $150.
- Domestic alteration in 10 days before flight – $125 maximum charge.
- Bedding cleaner service for international / premium cabins, up to 10 days after the date of departure - Up to $200.
There may be some extra charges:
- Airline change penalties.
- Charges for variation when traveling between old and new flights.
- Taxes by government and airport excluded.
Name Change Services
The requests frequently need to be verified with documents and processed manually.
Examples of Eligible Corrections include:
- Spelling mistakes.
- Wrong middle name entered.
- Misspelling of passenger name.
- Name changes upon proper documentation.
Service Fee:
This is typically $50 – $100 for each request or contract.
Important:
- No complete transfer of the passengers is allowed by most airlines.
- Any correction will have to be completed after airline approval.
No-Show And Missed Flight Assistance
Regardless of airline policy and ticket rules, a passenger may have more options that they are not aware of, if they miss their scheduled flight.
Services may include:
- Reviewing passenger's ticket terms and conditions.
- Assistance in finding reinstatement options.
- Looking for other travel alternatives.
- Collaborating with the employees.
Service Fee:
Up to $150 per person.
Duplicate Booking Investigation
If more than one reservation is made by accident, FlightPicker can help in examining and analyzing the booking history.
Support Includes:
- Reservation verification.
- Duplicate charge review.
- Les coordination d'airline / supplier.
- Ticket Validation.
Service Fee:
This will cap the total amount at up to $25 per investigation.
Special Waiver Requests
There are some extraordinary situations for which airline reviews may be considered as a result of special airline waiver policies. FlightPicker can help you in documentation gathering and submission.
Typical Cases For Post-Ticketing Services:
- Medical emergency.
- Family bereavement.
- Military deployment.
- Government travel restrictions.
- Visa problems.
Service Charges:
They usually cost anywhere between $50 and $150 costing more or less depending on the complexity.
Please Note:
- The airlines make some decisions on waiver applications.
- Furnishing of documentation does not commence approval.
Compensation for the refund of ancillary services
If a customer wants a refund for optional travel services that have not been used, he/she can obtain help in FlightPicker.
Examples Include:
- Seat selection fees.
- Purchases of Checked Baggage.
- Priority boarding services.
- Also, any extras available at the airline you are flying with.
Service fee:
Up to a maximum of $25 and available on request.
Schedule Change Service
Sometimes, airline schedules are adjusted after ticketing, and hence, flights might be canceled. FlightPicker can assist travelers in comprehending their alternatives and also begging alternate setups.
If You Take the Airline's New Plan
By default, where the customer agrees to the airline's offer for a different flight schedule, there would be no FlightPicker service charge.
If You Request Alternative Flights
If further support or other routes are requested then additional charges will apply for service.
Service Fee:
It costs $50 to $100 per person.
Ticket Copy and Reservation Documentation
Customers can ask for help with accessing:
- Ticket copies
- Archived itineraries
- Reservation status reports
- Travel documentation records
Normally these services will be free in most cases. Archived records retrieved by hand may be subject to administrative fees.
Billing And Payment Investigation
FlightPicker might help in reviewing:
- Duplicate charges
- Payment discrepancies
- Transaction verification requests
- Billing investigations
Service Fee:
The amount is up to $35.00
Compassionate Review Policy
FlightPicker knows that anything can go wrong in a flight.
Examples may include:
- Bereavement events
- Military obligations
- Accessibility-related concerns
- Exceptional hardship situations
Any reduction in the fee only applies to the fees of the FlightPicker service and not the airline or supplier penalties, tax or fare differences.
Disclosure of Legal and Service Fees
The payment method for service fees following ticketing is made up not only of ticketing process, but also of administration, documentation, research, supplier management, and customer assistance following the issuance of the ticket that was previously provided by FlightPicker.
These are in addition to:
- Airline penalties
- Fare differences
- Government taxes
- Airport charges
- Ancillary service costs
- Supplier-imposed fees
Unless required by law, and explicitly stated in writing, service fees are usually not refundable after they have been processed.
Conclusion
Travelers can understand the terms and conditions of Post Ticketing service fees before seeking a change after they have booked the ticket. From cancellation assists to refunds, to ticket exchanges, name corrections, and changing travel times, FlightPicker can help you when travelling after booking and is transparent about service fees. It's always best to check airline definition, policy, fees, and refunds in regards to any post ticketing request by customer.