FlightPicker supports and promotes a clear booking process, and certifies that the customers are aware of travel booking processes to see that it is clear and transparent. This Fulfillment Policy sets out the steps taken following receipt of a booking request, such as the payment transaction process, issuing of tickets, the provision of an itinerary, booking verification and times to fulfil the booking.
FlightPicker is an independent travel service provider responsible for making travel bookings via airlines and travel suppliers. Arrangements for a booking are only finalized when payment is authorized, supplier is confirmed and valid travel paper issued.
Get acquainted with the booking fulfillment process
Once a customer has requested a booking on the FlightPicker website, or any assisted booking channel, the fulfillment process starts. The chosen trip is now called for by the airline or travel supplier; however, it can be non-confirmed at this stage.
Travel inventory is continually changing and can be subject to change at any time. Consequently, a request for a booking does not automatically mean that there is a flight or fare, seat or travel service available.
Typically, a booking will go through the following stages:
- Travel itinerary selection.
- Passenger information submission.
- Payment authorization.
- Supplier verification.
- Earning tickets or getting a confirmation of reservation.
- Issue of travel documents.
Booking Request Submission
FlightPicker sends the booking request to the appropriate airline, consolidator, or travel vendor upon the click of a customer when he or she chooses a flight itinerary and proceeds to the checkout.
Requesting fare and availability at this stage can be revalidated to be accurate. Bookings can at times be subject to alterations in price or availability.
All reservation details must be checked by the customer before the request of his/her reservation is made, such as names of passengers, travel dates and destinations as well as the passenger services selected.
Payment Authorization and Verification
Payment authorization in the fulfillment process is an important step. The booking needs to be successfully processed and verified before it can be finalized.
In some cases, extra validation checks may be necessary to further deter criminals from making unauthorized transactions and to safeguard the victim from being scammed over the internet.
Verification may include:
- Billing information confirmation.
- Identity validation.
- Security checks at the airport.
- Cardholder authorization checks.
- Unusual booking review.
Airline and Supplier Confirmation
Upon receiving clearance, the reservation request is then forwarded to the airline or the travel firm for approval.
The supplier has to provide evidence that:
- Selected fare is still valid.
- Seats can be confirmed for those that have requested seats.
- Taxes and fees apply are correct.
- The plan for bookings has been fulfilled.
The airline or supplier might cancel a reservation in rare cases, due to such reasons as changes in inventory, expiration of the stay, transportation system errors, changes or limitations.
Hand out tickets and reserve seats
Generally, upon receipt of a payment by the customer, one can expect:
- The electronic ticket numbers.
- The booking confirmation number.
- Travel itinerary information.
- Passenger reservation records.
- And, when available the supplier reference number.
Typically, travelers' documents are sent via email or other communication network related to the booking.
Fulfillment Timeframes
The sales and bookings take place immediately after successful payment acceptance and supplier confirmation. The times may vary however considering the airline, supplier, destination, method of payment and requirements for verification.
There are a few factors that can affect processing times, such as:
- Airline system availability.
- Supplier response times.
- Security verification requirements.
- Complex itineraries.
- Multi-carrier bookings.
- Control on documentation when travelling abroad.
Some of the travel bookings may already have been completed and must therefore be processed before issuing travel documents, while some bookings are immediate.
Travel documents to facilitate the directions for travel
One of the functions of FlightPicker includes issuing travel confirmation digitally.
Travel documents can be sent via:
- Email.
- Secure Converse with Customers.
- Booking management portals.
- Methods of delivering customer support.
In the absence of confirmation in a reasonable time customers should reach out to customer support for assistance.
Customer Responsibilities
A very significant part of a reservation is fulfilled through the cooperation of the customers. The wrong data can cause a delay in processing or the issue of a ticket may be cancelled altogether.
It is the customer's responsibility to ensure that:
- All passengers are accompanied by identification issued by the government.
- The dates for travel have been right.
- Information about destination is correct.
- The contact information is correct.
- The payment information is correct.
- Conditions for visa requirement and travelling.
Changes to your booking after fulfillment
After a booking is completed and the travel document is issued, any changes are dependent on airline policies, fare rules and supplier restrictions.
Changes may include:
- Date modifications.
- Route changes.
- Passenger corrections.
- Cabin upgrades.
- Additional services.
Fare differences or supplier penalties may apply depending on the situation of the requested change made.
Non-completion of reservation or partial booking
Booking charges may not necessarily be enough for completing the conditions of the booking itself.
Examples include:
- No more available fare.
- Airline inventory changes.
- Supplier rejection.
- Payment verification failure.
- Technical system interruptions.
- Changes in travel restrictions that had impacts on the trip.
FlightPicker will try to contact the customer and offer them alternatives when they are not able to book their reservation.
Third-Party Services and Ancillary Products
There were instances when some of the items offered during booking could not be given by the airline itself, but by another company.
Examples include:
- Travel insurance.
- Airport transfer services.
- Hotel reservations.
- Car rentals.
- Products available as options to your travel.
The process for fulfillment and the method of delivery of these products can differ by provider that is delivering the service.
The Fulfillment Process, how to communicate throughout?
Information about fulfillments could be useful.
A notification to customers will be sent with regards to:
- Booking status updates.
- Verification requests.
- Payment confirmation.
- Ticket issuance.
- Schedule changes.
- Notifications by the supplier.
Giving correct addressing units will help ensure that appropriate information is given when it is needed.
Commitment to Transparent Fulfillment
FlightPicker works to inform with clarity the status of each and every booking on a complete fulfillment journey. Our goal is to enable customers to know if they have had a booking request received, if they have received confirmation from the supplier and if a travel document is successfully delivered.
Our clear-cut process of fulfilling the booking requirements allows us to provide a reliable booking service.
Conclusion
This Fulfillment Policy will outline the procedure that FlightPicker will follow to process, confirm and complete travel reservations. Consumers understand the fulfillment process they must undergo once they have requested a booking so that they know what to expect of you as their agent. This application seeks to ease the procedure of payment authorization, verification of the identity of the suppliers, issuance of the tickets and document delivery, providing assurance of safety boarding and guaranteeing the inclusion of the clients in all stages of flight booking.